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We accept all major credit cards as well as PayPal, Shop Pay & Google Pay.

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Our shipping prices are based package weight, dimensions, and destination.

To get an accurate quote on shipping, add the items you wish to order to your cart and use the estimate shipping function in the shopping cart before you checkout. 

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We offer a the following shipping carriers & methods for domestic orders:

USPS Ground Advantage or UPS Ground: 
Delivery time may take 3-5 business days.

UPS 2 Day, UPS Next Day & USPS Priority Mail: 
Delivery time make take 1-3 business days for delivery. You should see an estimated shipping time at checkout. 

USPS ships to all PO Boxes and APO addresses.

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Orders are currently processed between 2-4 business days. This window may change during times of higher or lower order volumes.

Depending on where you are in geographic relation to us (Chicago) orders usually take between 3-5 business days to arrive.

Delivery details are provided in your confirmation email.

PLEASE NOTE:
Pre-orders ship when items become available; please check the product description for estimated shipping dates on pre-order items.

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Unfortunately we are unable to add, delete or edit items from an order that has been placed.

If we haven't yet shipped your order, there is still hope!
Please contact us at:

hello@thecreepy.co
or
via our contact form

We will cancel your initial order so you can place a new one!

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Yes. Provided your order hasn't yet shipped, you may cancel it by contacting us directly:

E-MAIL:
hello@thecreepy.co

ONLINE CONTACT FORM:
https://thecreepy.co/pages/contact-us

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That sucks! Here's what we suggest:

Check the home/building you receive deliveries at. Sometimes deliveries are made nearby (shared mailrooms, next-door porches). Ask your neighbors if they received your package by mistake. If this fails. . .

. . .call and/or visit your nearest carrier location (post office, UPS/FedEx hub) to report a lost item. If they cannot help...

. . .reach out to us at
hello@thecreepy.co
or via our
contact form

Ultimately, we are not responsible for lost or stolen goods. We will assist with location on a case-by-case basis. As long as a good-faith effort has been on your end, we will do what we can to help.

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If you have any further questions, you may contact us by:

E-MAIL:
hello@thecreepy.co

ONLINE CONTACT FORM:
https://thecreepy.co/pages/contact-us

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We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

CUBA - IRAN - SYRIA - UKRAINE - BRAZIL - MEXICO

Free shipping is not valid on international orders.

For information about the customs process, visit
https://www.ups.com/us/en/supplychain/logistics-solutions/customs-brokerage/customs-clearance-guide.page

PLEASE NOTE: we may be subject to various rules & restrictions in relation to some international deliveries and you may be subject to additional taxes & duties over which we have no control.

If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

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Shipping Fees 
please see our checkout process for accurate and up-to-date shipping costs.

All times & dates give for delivery of the products are given in good faith but are estimates only.

If you are ordering internationally, your package may be subject to import taxes and duties fees. We are required by law to mark all packages as “merchandise” and clearly state the purchase price of the goods in the package. The import taxes and duty fees vary from country to country, and are based on the value of the merchandise. Some countries allow up to a certain value of goods into the country without any additional duties and taxes. To find out how much you could be charged, contact your local post office for more information.

UK CUSTOMERS:

Due to the Brexit transition, we now collect VAT at the time of checkout.

The above does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made with 30 days after the day we accept your order. For more information, please refer to our Terms.

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Orders are currently processed between 1-2 business days.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

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If delivery is delayed for any reason, we will let you know as soon as possible, and will advise you of a revised estimated date for delivery.

For EU and UK consumers: this does not affect your statutory rights. For more information, please refer to our Terms. 

As international shipping times vary from country to country, we cannot consider a package lost until it is missing for 6 weeks.

We are unable to track packages once they leave the country, so please contact your local post office with the tracking number and they may be able to provide you with more information.

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[Please see our full RETURN POLICY in section below]

EUROPEAN UNION 14 DAY COOLING-OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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If you have any further questions, you may contact us by:

E-MAIL:
hello@thecreepy.co

ONLINE CONTACT FORM:
https://thecreepy.co/pages/contact-us

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RETURNS ARE ACCEPTED WITHIN 30 DAYS OF ORDER RECEIPT

━  Items must be unwashed/unused, in same state as received
━  No pet hair, smells, or signs of wear
━  Receipt or proof of purchase is required for returns
━  Shipping charges are non-refundable
━  If 30 days have passed since your order delivery, we cannot
      offer a refund or exchange

TO START A RETURN, YOU CAN CONTACT US:
via e-mail
hello@thecreepy.co
or via our
CONTACT FORM

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING-OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.